“Improve Customer Loyalty – Know your customer's preferences and effortlessly respond to their needs or automate the process and have IPS manage it for you.”

• Manually via Patient Walk-In
• Digitally via Fax
• Instantly from a patient in the store via Patient “Check-In” Kiosk
• Over the Phone via Interactive Voice Response (IVR)
• From a Web Portal
• Directly from Physicians via E-Prescribing

• Scanning / Imaging – Original Prescription Imaging and Insurance Card Imaging
• Digitally Link Prescription Image, Insurance Cards, and Therapeutic Authorization Forms to Patient Data
• Link Patients to Facilities – Patient Data and Facility Demographics
• Set Patient Preferences – Packaging, Type of Caps, Education, and Counseling
• Pick-Up – Waiting, Pick-Up, Delivery, And Mail
  

“Engage each patient with confidence because you know the status of every prescription, their preference regarding its management & delivery, and the time to attend to their needs. Isn't that refreshing?”

• Access Historical Information Instantly
• Gather / Update Patient Preferences
• Initiate a Paperless Process
• Digitally Archive the paper Prescription for Auto Availability during Filling and Final Verification
• Scan Insurance Cards for Retrieval even when the Patient isn't Present
  

“The SuiteRx IVR is like having another pair of hands to help you run your pharmacy.”

• Automatically Answer every Phone Call
• Route Patients Appropriately
• Auto Accept Refill Prescriptions from the Patient and release to fill…no typing
• A Patient can also Query the IVR to determine if their Prescription is ready for Pick-Up

• Automated Calls to Patients
• Insurance Billing Problems
• Notification when Prescriptions are ready for Pick-Up
• Notification when Refills are Needed

“From the moment your patients enter the pharmacy, SuiteRx begins to work for you with an Auto Check-In Kiosk. Easy to use, intuitive touch-screen technology allows your patients to initiate the refill process immediately, review their profile, or research medications.

• Check-In
• Simply and Securely Verify or Adjust Demographics
• Review their Medication Profile
• Automatically Order Medications
• Review Drug Interactions
• Receive Drug Education on their Prescriptions

“Reduce the confusion and clutter in your store and never loose a prescription again.”

• Receive and Send Faxes Electronically from Multiple Fax Lines
• View on Screen & Process without ever Printing a Paper Copy
• Link Incoming Faxes to a Patient or Prescription
• Edit Received Faxes Online and Resend without Printing
• Directly Enter Approved Refills into the Prescription Filling Process right from the Fax Received Screen
• Send and Receive Prior Authorization Forms Digitally
• Centralize the Management of Faxes for Multiple Stores
  

“Eliminate the labor associated with Order Entry, dramatically reduce order entry errors, and endear your pharmacy to your physicians by providing the information and tools necessary to improve patient care.”

• SureScripts
• Others
  

“Rx Web Portal Improves Communications and Enhances the Customer Experience – A comprehensive communications tool that enables doctors, patients, family members, nursing homes, and social workers to access patient data in a secure, HIPAA compliant environment.”

• Simply and Securely Auto Order their Medications and / or adjust their Demographics
• Review Potential Drug Interactions
• Access Drug Education
• Print Compliance Charts
• Can be Reminded to take their Medication via Online Email or Interactive Voice Response (IVR)
  

• Presented with Pending Refill Requests
• Review Patient Details
• Approve or Deny Refills Requests
• Change Medications
• Add New Prescriptions
• Prompted with Potential Interactions
• Review Prescription History & Patient Profiles
• Access Drug Information and Patient Education
• Provides detailed yet flexible reporting

• Order Status
• Refill OK
• Profiles of Patient with Medication Changes
• Prescription Reporting
  • Drug Classifications
  • Groups, etc
• Insurance data

• Review Patient Details
• Edit/Add/Delete Medications
• Manage MARs
  • Print on Demand in the Nursing Home
  • Document On-Line
    

PRESCRIPTION PROCESSING

• Scanning / Imaging – Original Prescription Imaging and Insurance Card Imaging
• Digitally Link Prescription Image, Insurance Cards, and Therapeutic Authorization Forms to patient data
  

“Instead of being inundated with paperwork and encumbered by traditionally inflexible pharmacy systems, SuiteRx will enable you reduce operational costs, increase profits, and improve customer and staff satisfaction.”

“Streamline the order entry process, eliminate key strokes, reduce the time it takes to process prescriptions, become more efficient with your labor pool, and save money.”

• On-Site – Order entry in the pharmacy
• Central Office – Share talented labor resources across multiple stores by centralizing the order entry process
• Remote – Offer your employees the flexibility to enter prescriptions from home with safety and security
• Out Source – Reduce overhead and operating expenses by out sourcing this function to SuiteRx

• Assign Multiple Payers Instantly
• Store Commonly Used Values and Profiles for each Physician
• Type an Unlimited Number of Prescriptions
• Send Once to Minimize Transaction Fees
• Complete Order Entry with One Click
• Calculates & Tracks Tapered or Special Doses
  

“Automated billing procedures dramatically reduce the time and expenses associated with the billing process.”

Automate the Billing Process to a “Point & Click” Scenario

• Days Supply
• Quantity Billed
• Pills Remaining in the Bottle

• Auto Populate
• Auto Correct
• Auto Send

• Filled Medication Quantities Linked to Automated Billing
• Simply Select those for Auto Fill / Bill
• Often Reduces to Minutes What Originally Took Days

• Easily create Templates for Prior Authorization Forms
• Auto Populate Detail from Patient Record into the Appropriate Form
• Auto Fax to the Insurance Company
• Enter Prior Authorizations Directly from the reject Screen
• Approve Prior Authorizations Directly from Computer Screen

“Eliminate the mountain of paperwork necessary to comply with outside agencies.”

• Quickly generate Prior Authorization Forms / Medi-Cal TARs in Seconds – 25-30 + TARs can be  generated in a few minutes
• Enter PAs & TARs Directly from the “Reject Claims” Screen
• Automatically Batch up to Eight Prescriptions per Prior Authorization
• Automatically Fax PAs / TARs without printing
• Maintain the Status of Sent, Received, and Approved PAs / TARs
  

“Significantly reduce your label costs and waste.”

• Thermal Labels Reduce the Cost of Labels by as much as 50%
• Eliminate Expensive Label Wastage
• Print Only Vial Label during the Filling Process
• Print Patient Education Leaflets “On-Demand” or Automatically

“With a simple scan of the patient vial label know instantly the patient, NDC to be filled, if it's an automated fill (robotics) or manual fill, if it's ready for processing or already completed…and most importantly…with the assurance that every item was picked accurately.”

• Scanning the Vial Label
  • Identifies the Correct Patient
  • Displays the Original Paper Prescription – if Desired
  • Identifies the Correct Product – by NDC
  • Displays the Product Image
• System Verifies the Correct Selection of Stock Bottle
• SuiteRx is linked with the very latest Robotic Technologies
• Fill Medication Packs and Check on their Status while Viewing Patient Charts on your Computer
• Obtain the Status of Medication Packs at any time during the Fill, Check, and Delivery Proces
• Link Filled Medication Quantities to Auto-Billing Feature
  

Final Verification

“Free your pharmacists from all non-revenue generating tasks, reduce the potential for error, and know definitively that every prescription was verified by a pharmacist.”

• Every Prescription Must be Verified by a Pharmacist
• Simply Scanning the Vial Label Instantly Populates
  • Original Prescription Image
  • Pill Image
  • Typed Data
• Notes can be Placed directly on the Prescription Image for Documentation
  • Example – “Called the doctor to verify change order to ……”
  • Auto Faxes to the Doctor
• Interaction Alerts Defined by User
  • Drug Interactions
  • Profile Interactions
    

PRESCRIPTION CHECK-OUT

“Without interrupting the workflow, clerks know the status of every prescription so that every patient leaves with their entire order.”

• Remembers Patient Preferences from the Queue
  • Waiting
  • Pick-Up
  • Delivery
  • Mail
• IVR
  • Auto Call when Prescription is Ready
  • Automated Call for Problem Resolution
    • Example: “No insurance card on file, please bring…”
• Ensures the Check-Out of Verified Orders Only
• Manages HIPAA Signature
  • Reduces Will Call Confusion and Co-mingles Multiples Order, Filled over Time, into one Package
    

• Enable the use of Charge Accounts – by Patient & Product
• Display Monitor in the Waiting Area Alerts the Patients to Status of Orders
• Electronic Signature Capture
• Interfaces to POS

“Enhance patient satisfaction by utilizing TV monitors in your waiting area to display each prescription's progress – queued, in process, ready for pick up.”

“Status tracking to the doorstep and a consistent process for gathering signatures both inside the store and outside”

• Track Delivery of Filled Packs
• Create Packing Slips
• Enter Multiple Deliveries and Batch by Driver
  • Integrated Link to Google Maps for instant Directions to every Home
• Acquire Electronic Signatures via Pocket PC
• Auto Reconcile Delivery or Manually Scan Delivery Slips
• Log
  • COD Payments
  • Delivery Mileage
    

“Electronically close the loop on every prescription and ease the burden of prescription audits.”

• HIPAA Signatures
• Pick-Up Signatures
• From
  • Color Touch Screen
  • Tethered Signature Pad
    

“Maximize pricing, minimize transaction fees, verify receipt of all third party insurance payments, and protect your information.”

• Industry Low Switching Fees
• Bundled Pre/Post Editing
• Pricing Services
• Profit Optimizer
  • PriceIt Rx
  • Off Site Data Back Up
• Insurance Reconciliation
• Network Management
  

“Seamlessly interfaces with your point of sale system to facilitate the flow of information and the tracking of each prescription.”